Some Frequently Asked Questions and answers.
General Information
What is EverRad?
EverRad, LLC is a team of 15 board-certified radiologists dedicated to providing superior teleradiology services and patient care. We employ exceptional support and IT staff to ensure we surpass our customers' expectations. Our radiologists hold licenses in the states of Pennsylvania, Ohio, Indiana, Florida, Illinois, Texas, California, Nevada, New Mexico, Arizona and California, and are pursuing additional state licensure. Our primary purpose is to ensure that your patients receive the best diagnostic radiology attention possible, day or night.
What types of interpretations does EverRad provide?
We offer overnight readings, evening overflow, second opinions and daytime coverage in all disciplines of radiology. We have subspecialty expertise in Neuroradiology, MRI, Nuclear Medicine, Ultrasound, PET-CT, Body Imaging, Musculoskeletal Radiology as well as AngioInterventional and NeuroInterventional Radiology.
What is Teleradiology? How does Teleradiology work?
Teleradiology allows exams to be securely sent through the Internet to be viewed and interpreted by a radiologist at remote locations. The technologist at your sending facility will fax or log in to our website to send EverRad an interpretation request form, which provides the exam information and patient history. After EverRad receives both the images and interpretation request form, the exam will be interpreted . The typed report will be faxed within the designated turnaround time. EverRad's RIS allows you to view your patient's report status on-line so that you can follow an exam's progress in real-time. For more Information, see Technical FAQs.
Why choose Teleradiology with EverRad?
Facilities utilize our services for many reasons, whether it is to cover a temporary need for radiologic interpretations or long-term night or day coverage to allow your radiologists a better life-style. EverRad can accommodate the needs of your facility, from preliminary results to final reads. Our flexibility and reliability makes us an excellent choice in supporting your radiology needs, 24 hours a day, 7 days a week, 365 days a year.
What is the turnaround time for STAT and Routine exams?
At EverRad we understand that time is of the essence when critical results are needed. Our turnaround time for STAT Preliminary Reads is 20 minutes during daytime hours; overnight STAT Preliminary Reads is 30 minutes. STAT Final Read times range from 30 minutes - 2 hours depending on exam complexity, while Routine Final Reads are within 24 hours.
How are EverRad's rates determined?
Our rates are extremely competitive. Standard rates are modality specific (US, CT, Plain Films, etc.), but a daily rate for a set number of studies can be arranged, regardless of exam type. EverRad can customize our services and pricing to best fit your situation and needs. There is a one-time set up fee, which includes the hardware and services to establish the DICOM connection necessary to transmit images from your facility to EverRad. Please refer to Technical FAQs.
How do I know I am getting an accurate interpretation on my exams?
All of our radiologists participate in a peer review program that meets JACHO standards. This ensures consistent and quality interpretations. In addition, our customers help to validate our reads by reporting any inconsistencies to our corporate office. This is made easy by filling out the form attached to each interpretation and following the instructions on the form.
Do EverRad radiologists have malpractice Insurance?
Yes, all of our radiologists are covered by nationwide malpractice insurance that covers the United States.
How do I contact EverRad?
EverRad's corporate office is open Monday through Friday, 8:00 a.m. - 4:00 p.m. EST. For inquiries regarding client contracts and general questions, please call 1 800 354-7137. Interpreting radiologists and support staff, including IT assistance, are available 24/7 for customers in need of immediate assistance.
How does EverRad handle Critical Results?
To provide superior patient care, in the event of a critical finding, the radiologist will contact the ordering facility or physician to communicate a time sensitive report. A critical result is any potentially life threatening or time sensitive finding that may require quick intervention on the part of the ordering physician.
Can EverRad bill Insurances directly?
Yes
Technical Information
What type of communications network does EverRad employ?
EverRad employs a fully redundant, encrypted, virtual private network utilizing industry standard Cisco PIX firewalls.
Is the communications network fully redundant?
Yes.
What type of redundancy does EverRad utilize?
EverRad utilizes fully redundant data centers. One located in Orlando, Florida and the other in Philadelphia, Pennsylvania. Each data center has at least 5 different internet service providers, thus providing 100% uptime of direct connectivity to the internet. Each data center employs fully redundant power sources and each utilize emergency generators with at least 2 weeks of fuel capability. EverRad employs a fully meshed and redundant VPN network between the data centers and the data centers, plus between the data centers and the reading locations. The data centers employ a 10MB VPN connection between themselves for mirroring of data.
Is the communications network on high speed internet connectivity capable of handling high amounts of image data volume?
Yes. EverRad employs 10MB burstable to 100MB circuits at each data center. Each of the reading locations utilize a minimum of 1.5MB.
What type of communications network equipment and servers does EverRad employ?
EverRad employs Cisco PIX firewalls, Dell Servers and workstations, and Barco Coronis Next Generation 2MP diagnostic displays.
What type of encryption and security does EverRad employ on its' communication network?
EverRad utilizes 3DES / 128 MB encryption for all of its' communications between the sending sites, the data centers, and the reading locations.
Does EverRad have a fully integrated PACS and RIS?
Yes. EverRad's PACS and RIS are fully integrated. The RIS verifies both at the data center and also at the reading location that all images have arrived for a specific patient before populating that respective patient's order and demographics on the reading physician's reading workstation.
Is EverRad's PACS system fully DICOM compliant?
Yes. EverRad's PACS is fully DICOM compliant.
Is EverRad's PACS system scalable?
Yes. EverRad's PACS is scalable thus allowing EverRad to accept more sending sites and exams.
Does EverRad's PACS system integrate and communicate with other fully DICOM compliant PACS systems?
Yes.
Is EverRad's PACS capable of having images pushed to it and or pulled from it from remote sites?
Yes. EverRad's PACS has the ability to have exams pushed to it and also allows for the pulling of exams.
Is the RIS web based?
Yes
Is EverRad's RIS fully HL7 compliant?
Yes
Does EverRad's PACS integrate with my PACS?
Yes. EverRad's PACS can integrate with your PACS as long as your PACS is fully DICOM compatible.
Does EverRad's RIS have real-time patient tracking so that I can see the status of any of my patients?
Yes
What type of dictation and reporting function does EverRad utilize?
EverRad's RIS uses fully embedded voice recognition to complete dictation with a correctionist available for any discrepancies. EverRad's RIS also has a fully embedded fax engine that can transmit reports back to the sending site or email them whichever is preferred.
What type of voice recognition software does EverRad utilize?
EverRad's RIS utilizes Dragon Naturally Speaking.
Is there a remote access portal available for me to view my patient reports and images?
Yes
Will EverRad's RIS integrate with my RIS?
Yes. EverRad's RIS can integrate with your RIS and has numerous HL7 interfaces created for many of today's RIS that are available today. If necessary, a new HL7 interface can be created.
What is EverRad's technology support strategy?
EverRad's technology support staff provides 24X7 real-time monitoring and support of the EverRad PACS / RIS systems. All critical network communication and applications are monitored in real-time, thus allowing the ability to immediately spot potential faults and repair before becoming an issue to EverRad providing your facility the reading services you require.
What is EverRad's technology survey and implementation plan for my site?
EverRad will supply a survey form that details the specifics of what is required to setup a secure connection between your facility and the EverRad PACS / RIS system. EverRad's technology support staff will work directly with your IT staff in ensuring that there is a seamless process connecting your facility to the EverRad network. If your facility does not have an IT support staff, EverRad can work with you in providing those services for you.
What are the EverRad requirements for my facility to communicate with EverRad's PACS and RIS servers?
EverRad employs a VPN communications network utilizing Cisco PIX firewalls. EverRad requires that the facility has a minimum a T1 internet connection for the express use of transmitting radiology exams, a firewall that can setup a 3Des VPN connection to the EverRad data center Cisco PIX firewalls.
When is EverRad's technology support staff available?
EverRad's technology support staff is available 24 hours a day, 7 days a week. The staff is dedicated to providing timely, world-class support resulting in minimum downtime.
If I don't have my own IT staff, will EverRad supply their IT staff to install at my site?
Yes
What are the costs of installation / integration of my site to the EverRad PACS and RIS systems?
Affordable, tailormade solutions to fit the clients needs.
Do I need to have a dedicated workstation for RIS access?
A sending facility is required to have a workstation available in which the EverRad RIS web portal can be displayed and used to input patient orders and demographics.
Is my site able to use our current DICOM gateway such as GE Radworks, Ultra-Rad, efilm workstation, or from my PACS?
Yes. Any fully DICOM compliant gateway can be utilized to transmit exams from your facility to the EverRad PACS.
I don't have a DICOM gateway to send exams from my site. Does EverRad supply a DICOM gateway, software and hardware?
If your location does not have a DICOM gateway, EverRad can supply the software and hardware for this express use at your facility.
If EverRad does supply a DICOM gateway server and software, what cost if any is there to my facility?
Affordable, tailormade solutions to fit the clients needs.
What kind of internet circuit do I need to have at my facility? Does it need to be a static IP or can it be a dynamic?
EverRad requires each sending facility to have at minimum a T1 connection dedicated for the transmission of radiology images. The facilities T1 must have a static IP address assigned in order to setup the required 3DES VPN between the site and EverRad's communications network.
P.O. Box 4784 | Lancaster, PA 17604-4784 | 800 354-7137 | (717) 735-7429 fax
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